ONPremise Platform
ONPremise™, ONdemand’s managed IT service platform allows our technicians to provide remote, proactive monitoring and management services. The ONPremise network probe is a small, energy-efficient appliance that monitors all network enabled Servers, PC’s, Printers and IP devices (e.g., routers, switches, etc) using a variety of network management protocols.
Key ONPremise advantages:
Proactive Monitoring and Notification Alerts
The ONPremise platform delivers proactive notifications and alerts to highly skilled technicians. These notifications and alerts are usually triggered before system or device failures cripple your business’s productivity. No longer do you notice a failure and then try to reach your IT group to fix the problem retroactively. ONdemand’s technicians monitor your environment and remediate problems around the clock to ensure that your IT environment runs as smoothly as your business.
Client Access Portal
ONdemand believes in complete transparency. Through our client access portal, you will have total visibility into your account and the actions taken by ONdemand’s staff. This includes:
- Submitting and checking the status of service tickets.
- Monitoring time spent by technicians on your behalf.
- Monitoring and interacting on projects.
- Customer billing information.
This portal does not replace direct interaction with you, rather it aims to ensure that the right people get the appropriate information whenever they want.
Detailed Reports
ONdemand’s ONPremise Platform issues monthly Executive Summary Reports that provide Key Performance Indicators (KPIs) on your managed IT environment. With the total visibility of your IT assets and incidents and expert guidance of ONdemancd advisors, you can make better informed, cost effective and environmentally friendly technology decisions.
As part of our commitment to the environment, we have designed the ONPremise appliance to consume 1/3 of the power of a traditional personal computer.
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